Dependable Tri-State Area Replacement Windows | Window Shopping
A Sash On One Of Teresa’s New Locally
Built Tri-State Windows Didn’t Look
Right – So We Replaced Them All
We Left Her With No Doubt That Her
Windows Were Fully Up To Par
Replacement windows in the Tri-State area come in a wide range of formats. That includes the popular, horizontally oriented models known as sliders.
In 2024, homeowner Teresa B. asked the team at Window Shopping to install three new sliders in her local residence. The job seemed to go well. However, when we were done, Teresa noticed a potentially defective sash on one of the windows.
We weren’t about to leave her with a window that didn’t work properly. We also wanted to erase any fears that a similar issue was present on her two other sliders.
So we didn’t just replace the component on the window Teresa pointed out. We replaced it on all three of them. Teresa was so pleased with our abundance of caution that she’s already made plans to use us on her future window projects.
Teresa Opts For Slider Replacement Windows
Teresa’s home had windows that were installed way back in the 1950s. Windows that old can look and function just fine. However, they may also have serious functional or aesthetic issues.
That was true for Teresa, so she decided to undertake a multi-stage replacement window project. The first of these stages called for the installation of three new sliders.
Sliders get their name from the way they operate. Instead of opening vertically like a single- or double-hung window, they open horizontally. On all three types of windows, the section that opens and closes is known as the sash.
Why would Teresa and other Tri-State homeowners choose sliders? The top reason is typically their ease of operation. Even people who can’t safely open single- or double-hung windows can usually operate sliders with little or no difficulty.
“We replaced three windows that were installed in the 50s with new sliders from Window Shopping. The initial sales experience was great. We really understood what we were buying. The windows were locally manufactured, which was a plus for us.”
Installing The Windows In Teresa’s Tri-State Area Home
At Window Shopping, we’re known throughout the region for our window replacement expertise. We not only feature locally made, high-quality windows in a wide range of options. We install those windows with painstaking attention to detail.
So, when Teresa contacted us, we were more than happy to help her with her project. To begin the process, we explained her options to her and helped her make an informed buying decision. And when she chose us for the job, we arranged a convenient date for the window installation.
“Installation was quick, clean, and professional…”
Window Replacement Day Arrives
On the appointed day, our seasoned crew arrived to install the three new sliders. The process went well, and Teresa made note of our cleanliness, speed, and efficiency.
A satisfying end to a seamless window installation, right? Only there was one problem. Teresa took a closer look and saw something that didn’t look quite right.
A Strange-Looking Weld On One Of The Window Sashes
That something was a funky-looking weld on the sash of one of the three windows. There was nothing to indicate that the sash was actually defective. But no one wants to pay for new windows and have to worry about them from the very start.
So, Teresa contacted us to let us know what she’d found. Her natural assumption was that we’d replace the potentially defective window. But that wasn’t good enough for our owner, Glenn, or the team at Window Shopping.
“I noticed a weird weld on one of the sashes and asked about it. Instead of offering to replace that one sash, they decided to replace all of them. Just in case? I don’t know, but it was really above and beyond.”
Replacing The Sashes On All Her New Windows
To Teresa’s surprise, we didn’t just replace the problem window sash. We replaced the sashes on each of her new replacement windows.
Why would we do such a thing? First and foremost, we wanted Teresa to know for sure that her windows would work as intended.
But we also had another motive – making up for our mistake in installing a suspect product in the first place. That’s something we strenuously avoid at Window Shopping. And on the rare occasions when it happens, we take care of the issue ASAP.
“I plan on using Window Shopping when I replace the rest of the windows in my house in a few years. I would recommend this company to anyone.”– Teresa B.
Teresa Reacts To Our Window Replacement Update
What did Teresa think of our efforts? In her own words, we clearly went “above and beyond” for her and her local home.
In fact, we may have won a customer for life. She’s already got us penciled in for the next phase of her whole-house replacement window plans.
Want a window company that earns this kind of response even in difficult situations? Contact Window Shopping today for your free project estimate. Our enduring goal is to treat every local homeowner just like we treated Teresa!