Supportive Tri-State Replacement Window Services
The Manufacturer Kept Denying Jeff And
Kathy’s Tri-State Area Window Warranty
Claim. So, We Stepped In – Hard
We Will Always Fight To Make Sure Our
Clients Get The Help They Deserve
When you purchase replacement windows in the Tri-State area, you can expect some kind of warranty coverage from the manufacturer. This coverage is supposed to protect you from product defects. However, activating it is sometimes much harder than it needs to be.
That’s what Jeff and Kathy O. discovered when they filed a claim for a defective bow window. The manufacturer denied their claim again, and again, and again.
Still, as top-tier window installers, we knew their claim was valid. So the team at Window Shopping never stopped supporting our valued customers.
It took much longer than necessary, but ultimately, we were successful. In this way, we upheld our unwavering commitment to exceptional service, even in the most trying situations.
Jeff And Kathy’s Tri-State Area Bow Window Installation
A bow window is like a bay window with a gentle outward curve. It typically has three to six evenly sized panels, at least some of which you can open.
Bow windows are known for their grace and beauty. They’re also relatively expensive, even compared to standard flat windows. This means that any homeowner who installs one has made a significant financial commitment.
At Window Shopping, we include bow windows among our many customer options. So when Jeff and Kathy asked us to install one in their local home, we were happy to oblige.
Installing Jeff And Kathy’s Replacement Window
Among many other things, Window Shopping is known for our meticulous window installations. This kind of care is essential on all replacement window projects. However, it’s especially crucial on complex jobs like a bow window installation.
Install a bow window improperly, and you’re bound to experience problems down the road. Do the job right, and the window should provide excellent performance for many years to come.
While installing Kathy and Jeff’s window, we exercised our renowned attention to detail. When the work was finished, we knew we’d done a top-notch job.
That’s why we were surprised to get a call from the couple just a few years later. Of all things, their window was leaking!
Filing A Window Warranty Claim With The Manufacturer
As quickly as possible, we arrived at Jeff and Kathy’s and inspected their leaking window. It didn’t take us long to determine that the problem wasn’t with the installation workmanship. Instead, the window was shipped to us with a hidden defect.
We advised Jeff and Kathy that the proper course of action was to file a claim with the manufacturer. That’s true because, under the terms of their warranty, they were covered for this kind of mishap.
The Window Maker Balks At Honoring The Window Warranty
As a full-service company, Window Shopping informed the manufacturer of the defect on our customers’ behalf. Ideally, this will lead to a prompt remedy for legitimate warranty claims. But that’s not always the case.
Instead, for reasons which aren’t really clear, window makers sometimes draw the process out. Unfortunately, Kathy and Jeff’s claim fell into this second category. The window manufacturer denied it.
Their explanation? They needed more documentation of the claimed defect.
We were happy to act in support of our customers and supply the requested information. Soon, additional photos were on their way to the window maker.
Repeated Denials For Their Window Replacement Claim
That should have settled the matter. But it didn’t.
Multiple times, we provided more photos and details to support their claim. Still, the denials kept coming.
The couple was very patient throughout the process. But we knew the manufacturer should do better. Frankly, it seemed like they were going out of their way to be unhelpful.
But we kept at it. We knew there was no reason Kathy and Jeff should have to bear the expense of purchasing an entirely new bow window. Not when they had a valid warranty claim to back them up.
A Successful End To Their Replacement Window Woes
There’s a lot to say for good old-fashioned perseverance. After multiple denials, the window maker finally honored their warranty.
And without a doubt, our assistance to Jeff and Kathy was key. Not only did we help them document their claim in great detail. We stayed in touch with them and the window maker throughout the whole dragged-out process.
In the end, the couple got their new window at the manufacturer’s expense. And we were once again on hand to perform an exacting, efficient installation, which we provided free of charge. We even paid to have the new window refinished.
Want a window contractor who fights for you when the going gets rough? Contact Window Shopping today for your free project estimate.
With our help, you can get just the right windows for your local home. We’re also there for you on those rare occasions when unexpected roadblocks hinder your project’s success.