Get The Answers You Need About Replacement Windows When You Call Us
Tri-State Area Phone Staff Who Actually
Know About Replacement Windows
Our Installers Aren’t The Only
Experts On Our Team
Have you ever called a Tri-State replacement window company with a question only to find the person you’re talking to has no idea what you’re saying? It happens a lot more than you think.
For a lot of home improvement companies, just having a person answering the phone is good enough.
While it lends the appearance of being friendly and approachable, it really does nothing to help the customer.
That’s why we have knowledgeable staff members answering our phones at Window Shopping. They all have no less than five years of industry experience. So, when you call, you get the answers you need without being transferred multiple times.
How Our Amazing Office Staff Have Such
Great Replacement Window Knowledge
One of our talented office staff members has been with us for about seven years. And she does so much more than just answer the phones. She’s also one of our in-home consultants.
So, you may call and speak with her to set up your initial appointment and get the opportunity to chat with her at your house.
The best part about having her in the office is her exceptional knowledge of our products. Whether you’re calling to set up an appointment or need replacement parts, she won’t need to pass your call to someone else.
And more recently, we hired another full-time staff person to manage incoming phone calls. She has extensive experience in the replacement window industry, having come from the manufacturing and distribution side of the industry.
She’s extremely familiar with the various parts and pieces of our products, from a balance to a sash to a stop. And if you send her a photo of a problem, she can easily identify what’s going on.
Other companies don’t typically come close to offering this kind of knowledgeable support when it comes to fielding service calls. In fact, some of the local options leave much to be desired…
When The Competition Lacks Window Know-How
Some replacement window companies, especially much larger ones, field their service calls through a call center.
So, while you live in Indiana, you could very well end up speaking to someone five states over who has no idea what our climate is like whatsoever. Not to mention, it’s hit or miss whether or not their staff has any industry experience.
You could describe your issue to them perfectly, but their responses are all scripted and fed to them from their computer screens.
Not only would this experience be confusing and potentially very stressful, but you could also end up with the wrong answer.
Setting Up The Replacement Window Estimate
When you call Window Shopping to set up an in-home estimate, we gather some important information about your replacement window project goals. It’s important to us to know exactly what you hope to accomplish.
And our phone staff is highly equipped to gather all the details our estimators need before they arrive at your home.
Some other companies skip this step altogether. Instead, they allow you to bring your own measurements to their showrooms and provide you with a quote on the spot without ever seeing your home.
The problem?
What if you have wood rot? Metal cutouts?
The estimate cannot be accurately created without a full inspection of the window area. And that’s why we ask questions on the phone and send a project consultant to your home.
Our knowledgeable staff ALWAYS goes the distance to ensure you get exactly what you were expecting with no hidden surprises.
If you need replacement windows for your home in the Tri-State area, choose the team with the most knowledgeable staff. Contact Window Shopping today for a free estimate.