Your Responsive Tri-State Replacement Window Pros
Our Proactive Post-Installation Services Were
The Key To Correcting Robert And Diane’s
Tri-State Window Malfunction ASAP
Prompt Resolution Of Customer Concerns
Is The Bottom Line At Window Shopping
Trouble-free installation of your Tri-State replacement windows is always the goal at Window Shopping. And with our time-tested expertise, we meet this goal the vast majority of the time.
However, even the most diligent professionals have their share of mishaps and mistakes.
When they occur, these situations must be dealt with as quickly and effectively as possible. If they’re not, small problems may grow into major issues over time.
At Window Shopping, we don’t wait for problems to snowball. Instead, we take a proactive approach that sets the standard throughout the region.
Robert and Diane D. found this out for themselves when they experienced a seal failure on a recently installed window. Before they had a chance to contact us, we contacted them. As a result, the problem was taken care of before it could disrupt the couple’s indoor comfort.
A Seal Failure In The Couple’s Replacement Window
Window seals sit between a window’s frame and panes of glass. They play a vital role by stopping water, air, or anything else from reaching your home’s interior.
In this way, they help prevent household damage. They also help you maintain stable indoor temperatures.
Any window seal can fail.
The reasons for such a failure vary. In a new replacement window, manufacturer defects are a common cause. Mistakes during installation are also sometimes the culprit.
Diane Spots A Failure In Her New Window
Not long ago, Window Shopping replaced several windows in Diane and Richard’s Tri-State home. Unfortunately, one of these windows came to us with a failed seal.
It’s the installer’s job to notice these kinds of issues. Once they do, they can let our office team know what they’ve found. They can also contact the window manufacturer directly and then fill us in on the proposed resolution.
In this instance, however, our installers dropped the ball.
They either didn’t notice the damaged seal or forgot to follow up on it. Whatever the reason, they left Robert and Diane with an unwanted situation.
Many homeowners wouldn’t have spotted the issue. But Diane did. However, before she even had time to tell us about it, we called her.
Our Post-Window Installation Callback Saves The Day
How did we know about the couple’s failed seal? Quite frankly, we didn’t.
But we have a system in place that’s designed to catch this kind of issue. It’s called a post-installation callback.
Every one of our customers receives one of these calls after their replacement windows have been installed.
Why do we do it? To be as proactive as possible and ensure that everything went as it should.
Our long-time team member, Lori, makes these calls. She knows exactly which questions to ask to get an accurate picture of our performance. She also knows how to get you the help you need to address any outstanding installation issues.
Resolving Robert And Diane’s Window Issue
Understandably, Robert and Diane weren’t happy to find a defect in one of their new windows. Especially one we didn’t catch ourselves.
However, they were happy we checked up on them and eliminated the need for them to contact us. And they were just as happy that we came out and addressed the problem at their earliest convenience.
Of course, we always like to hear that everything went as planned on our window projects. But when they don’t, we want to know about it now, not later. That gives us the chance to correct our occasional errors ASAP.
Your Dedicated Replacement Window Specialists
Once upon a time, we didn’t make post-installation phone calls. But with time and experience, we realized this was a serious mistake.
There was just no way to elevate our standards while still doing business as usual.
Like Robert and Diane, you deserve better than that. And better is precisely what you’ll get when we’re your chosen providers.
Ready to schedule your window replacement project? Contact Window Shopping today for your free estimate. We’re dedicated to meeting your home’s current and future needs.